Fulfillment Policy

The Vigilant Fox
Oct 03, 2024
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1. Order Fulfillment Overview

Vigilantfox.substack.com is committed to dedicated to delivering timely and insightful content to subscribers. All payments for subscriptions are securely processed through Stripe, ensuring a seamless and transparent experience for all. By subscribing, you gain access to exclusive articles, updates, and more, available through our platform at vigilantfox.substack.com.

2. Refund Policy

Refunds are offered for several reasons, such as:

  • A duplicate subscription charge.

  • Inability to access paid content.

  • Billing mistakes (e.g., incorrect charge).

Refund requests will be reviewed on a case-by-case basis, and we strive to provide fair resolutions. Please contact thevigilantfox@gmail.com for billing concerns.

3. Cancellation Policy

Subscribers can cancel their subscriptions at any time. After cancellation:

  • You will continue to have access to paid content until the end of your current billing cycle.

  • No refunds will be issued for the remaining portion of the billing cycle.

  • Ensure cancellations are made before the next billing cycle to avoid additional charges.

4. Payment and Currency

All prices are clearly displayed in USD ($) on vigilantfox.substack.com. Please double-check your currency and the amount before confirming your subscription.

5. Delivery of Content

All digital content is delivered immediately through the Substack platform. Upon successful payment, subscribers will gain instant access to exclusive content. There are no shipping or physical goods involved.

6. Contact Information

We aim to provide excellent customer service. For any inquiries or issues related to your subscription, you can reach me at thevigilantfox@gmail.com.

7. Legal Restrictions

Vigilant Fox complies with applicable laws and regulations regarding the distribution of digital content. It is your responsibility to ensure that access to our content complies with local laws in your jurisdiction.

8. Privacy Policy

We take your privacy seriously and adhere to strict data protection standards.

9. Payment Security

All payments are securely processed through Stripe, which complies with PCI standards.

10. Accepted Payment Methods

Vigilant Fox accepts payments via the following credit card networks:

  • Visa

  • Mastercard

  • American Express

  • Discover

Please ensure your preferred method of payment is supported.

11. Promotional Offers

From time to time, we may offer limited-time promotions or trial subscriptions. The terms and conditions for these promotions will be detailed via Substack. Please review these carefully before opting for any offers.

For further assistance or more information, please don’t hesitate to reach out at thevigilantfox@gmail.com.